Refund & Return Policy
Effective Date: [Add Date]
At Out Board Engine Hub, customer satisfaction is important to us. We strive to provide high-quality engines and marine products. Please review our refund and return policy carefully before making a purchase.
Due to the nature of automotive and marine engine products, specific conditions apply to returns and refunds.
1. Return Eligibility
Products may be eligible for return if:
-
The item was received damaged or defective
-
The wrong product was shipped
-
The product has a verified manufacturing defect
-
The return request is made within the approved return window (typically 7–14 days after delivery)
All return requests must be approved by our support team before sending any product back.
2. Non-Returnable Items
The following items are generally not eligible for return:
-
Installed or used engines
-
Products damaged due to improper installation
-
Items modified or altered
-
Electrical components
-
Special order or custom products
-
Clearance or discounted items
Proper inspection must be done before installation to maintain return eligibility.
3. Return Process
To initiate a return:
-
Contact our support team with your order number.
-
Provide clear photos or videos of the issue.
-
Wait for written return authorization.
-
Ship the item back in original packaging (if approved).
Returns sent without authorization may not be accepted.
4. Refund Policy
Once the returned item is received and inspected:
-
Approved refunds will be processed to the original payment method.
-
Processing time may take 5–10 business days.
-
Shipping charges are generally non-refundable unless the error was on our part.
If the returned item does not meet eligibility conditions, a refund may be denied.
5. Cancellation Policy
Orders may be canceled before shipment.
If the order has already been processed or shipped, cancellation may not be possible.
Restocking fees may apply depending on the product category.
6. Damaged Shipments
If your item arrives damaged:
-
Do not install the product.
-
Take photos immediately.
-
Contact us within 48 hours of delivery.
Failure to report shipping damage within the required time may affect claim eligibility.
7. Important Notice
Out Board Engine Hub reserves the right to:
-
Refuse unauthorized returns
-
Charge restocking fees if applicable
-
Inspect all returned merchandise before issuing refunds
All decisions are made after proper evaluation to ensure fairness and product integrity.
8. Contact Information
For return or refund requests, please contact:
Our team will assist you as quickly as possible.